Dual monitors configured using PCoIP does not span both the monitors for VMware View

Posted: June 12, 2011 in VMware
Tags:

Symptoms

In VMware View virtual machines running Windows 7, you experience these symptom:
  • When configuring dual monitors using the PCoIP protocol, the display does not span both the monitors.
  • The display appears only in one half of each monitor.
  • The other half of the monitors is rendered blank.
  • This issue does not occur when using the RDP protocol.

Resolution

To resolve this issue:
  1. In the desktop pool settings, ensure that the maximum number of monitors and the maximum resolution are selected.
  2. Ensure that the resolution of the monitors being used on the client machine is within the maximum resolution selected under the desktop pool settings. If the resolution of the monitor is higher, increase the resolution for the virtual machine. For more information, see Adding video resolution modes to Windows guest operating systems (1003).
  3. Run the System Configuration Utility (msconfig.exe) on the Windows 7 virtual machine and ensure that the No GUI boot and Base Video options are deselected.
  4. Restart the virtual machine.

Ref : Vmware

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Comments
  1. Mike says:

    I just had the same problem. I didn’t find this until I had already found the problem. This took me a while to work out. Thanks for this info.
    The biggest issue is the vmware view configuration document https://www.vmware.com/pdf/view-46-administration.pdf specifies these settings under “Optimize Windows 7 Guest Operating System Performance”:
    Procedure
    1 Uninstall Tablet PC Components, unless this feature is needed.
    2 Disable IPv6, unless it is needed.
    3 Start the System Configuration Utility (msconfig.exe) and configure boot and startup settings.
    a On the Boot tab, select No GUI boot and Base video.

    I guess they expect noone to be running dual monitors.
    -Mike

  2. ashraf9719 says:

    Also in summery the solution of the problem is

    1) Upgrade your Thin Monitor Firmware to latest .
    2) Run the System Configuration Utility (msconfig.exe) on the Windows 7 virtual machine and ensure that the No GUI boot and Base Video options are deselected.
    3)In the desktop pool settings, ensure that the maximum number of monitors and the maximum resolution are selected.
    4) Use DVI port and not the VGA port for second monitor . VGA is to mirror and DVI is to span the monitor .

    I have to spend my few days to find out this , loged call with vmware , samsung and so many other places .
    Hope fully this will be helpful for any other having the same issue .

    Mohammad

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