Vmware Converter stopped while “Retrieving Source machine Information”

Posted: July 21, 2010 in VMware
Tags: , ,

Error :

Today was trying to do a V2V convertion with Vmware VConverter standalone edition . I have done that 100’s of time but today it stopped in the state of “Retrieving Source machine Information ” While checking on the converter server agent log , it was basically stopped in “uname -m” State . Whith some time spending with error log and vmware community site I have came up with the following  solution and it worked for me .Thought,  I need to share this with you.

Solution :

Log Location : /var/log/vmware-vcenter-converter-standalone


  • Converter Standalone stops responding for 10 minutes while displaying Retrieving source machine information.
  • Converter Standalone displays the following error message when you click Next on the Specify Source page: Unable to query the live Linux source machine.


This article describes the process of troubleshooting an issue where you might be unable to perform a P2V conversion of a powered-on Linux source machine. You can follow the given steps to eliminate a specific cause for your problem by verifying that your login environment does not include an incompatible command.


You must perform both troubleshooting steps listed below. Each step provides instructions or a link to a document, in order to eliminate possible causes and take corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution.

If you perform a corrective action in any of the following steps, attempt converting the Linux source operating system again.

  1. Verify that the Linux source operating system is accepting ssh traffic and that the user name and password used in Converter are correct and result in a functional shell prompt.
    1. From the Linux source operating system, open a shell prompt, type ssh localhost, and press Enter. Log in using the same user name and password used in the Conversion wizard.
      If this does not result in a successful login, correct the problem.

      : For more information on opening a shell prompt, see Opening a command or shell prompt (1003892).
    2. From the computer running Converter, open a command prompt, run telnet xxxx nn, where xxxx is replaced by the host name or IP address of the Linux source operating system and nn is replaced by the port being used for SSH.
      If this does not result in information being displayed, a firewall might be preventing the computer running Converter Standalone from connecting to the Linux source operating system. Correct this problem.
  2. Confirm that the .bashrc file of the user name being used for authentication does not contain an echo command.

    If authenticating as root, use a text editor to edit /root/.bashrc. If authenticating as a different user, use a text editor to edit /home/user name/.bashrc, where user name is replaced by the user name being used for authentication.

    If a line in the file begins with echo, either delete it or change it to #echo.   <<<—– This was my Problem 🙂

3.   Ensure that the /tmp directory on the source machine is writable. If it is not, then the Converter agent will not be able to write to it and it will fail.

Ref :


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